Payment Messages

Card Declined

The card was declined so the payment did not complete.

Wording may vary by service

Meaning

The issuer did not approve the transaction.

Causes

  • Insufficient funds/limit
  • Fraud prevention block
  • Incorrect card details

How to fix

  • Re-check card details
  • Try another card
  • Contact issuer to approve

Example

Your card was declined.

Official references

Coming soon.Official references will be added.

FAQ

  • Can I retry immediately? — If blocked by the issuer, retries may fail.
  • What info is useful? — Have the decline code and time of transaction.

When to contact support

Contact your card issuer if it keeps happening.