Stripe decline code: card_not_supported

Meaning

The issuer or Stripe flagged the transaction as 'Card not supported'.

Causes

• Issuer declined the transaction.
• Card details or security checks failed.

How to fix

• Verify card details and try again.
• Ask the cardholder to contact their issuer.

Example

Your payment was declined: card_not_supported (Card not supported)

Official references

Stripe decline codesReferenceDocshttps://docs.stripe.com/declines/codesOpen in new tab Stripe declines overviewReferenceGuidehttps://docs.stripe.com/declinesOpen in new tab Stripe radar: disputes/blocksReferenceGuidehttps://docs.stripe.com/radarOpen in new tab Stripe decline code: card-not-supportedReferenceDocshttps://docs.stripe.com/declines/codesOpen in new tab

FAQ

• Should I retry immediately? — Retrying may fail if the issuer blocks it.
• What should I tell the customer? — Ask them to contact their bank or use another card.

When to contact support

If it keeps failing, ask the cardholder to contact their issuer.