Meaning
Authentication failed because the provided credentials do not match an account.
Causes
- Incorrect password
- Wrong email/username
- Account uses a different sign-in method
Fixes
- Re-enter your email and password
- Reset your password if you forgot it
- Try the correct sign-in provider
Example
Invalid username or password.
FAQ
- Is my account locked?
Not necessarily. This usually means the credentials are wrong. - What if I use SSO?
Use the correct SSO provider instead of a password login.
Contact
Contact support if you still cannot sign in.