Account Messages

Security challenge required

You must complete an additional security check.

Message · Account Messages

Meaning

The system requires extra verification due to risk or unusual activity.

Causes

  • New device or location detected
  • Unusual login behavior
  • Risk-based policy trigger

Fixes

  • Complete the challenge (captcha, email, or SMS)
  • Verify your identity on the security prompt
  • Try again from a trusted device

Example

Security check required before you can sign in.

FAQ

  • Why am I seeing this?
    The system detected a higher-risk sign-in.
  • Will it happen every time?
    Usually only for new or unusual logins.

Contact

Contact support if the challenge cannot be completed.