Payment Messages

3D Secure authentication required

Your payment requires additional authentication.

Message · Payment Messages

Meaning

The issuer requires a 3D Secure challenge to complete the payment.

Causes

  • Issuer policy
  • High-risk transaction
  • New card usage

Fixes

  • Complete the authentication step
  • Retry after authentication

Example

Additional authentication is required to complete this payment.

FAQ

  • What does it mean?
    The issuer requires a 3D Secure challenge to complete the payment.
  • How can I fix it?
    Complete the authentication step; Retry after authentication

Contact

Contact support if authentication fails repeatedly.