Subscription & Billing

Chargeback received

A chargeback was received for a recent payment.

Message · Subscription & Billing

Meaning

The card issuer reversed a payment, which may affect access.

Causes

  • Cardholder dispute
  • Unauthorized payment claim

Fixes

  • Review the chargeback notice
  • Contact support to resolve access

Example

A chargeback was filed for your payment.

FAQ

  • What does it mean?
    The card issuer reversed a payment, which may affect access.
  • How can I fix it?
    Review the chargeback notice; Contact support to resolve access

Contact

Contact support with the chargeback details.